Frequently Asked Questions
Find quick answers to the most common questions about our custom T-shirts, hoodies, ordering process, shipping and more.
Quick Answer
Browse through the most common questions below. Click on each question to get the answer.
1. What types of products can I customize?
You can customise available T-shirts and hoodies using our online design options. Explore the products available in our store to find the right style for you.
2. How do I place an order on your website?
Choose your preferred product, open the online designer, add your artwork or text, customise your design, preview it and proceed to checkout.
3. Can I upload my own design?
Yes, where supported by our online designer. Upload your artwork, adjust its placement and preview the design before placing your order.
4. How long does delivery take?
Delivery times depend on production requirements and your delivery address. Please check the delivery information provided during checkout.
5. Can I return or exchange a customised product?
Please review our Returns and Exchanges policy for the conditions that apply to personalised products. Contact our team if you need clarification before ordering.
1. How do I customise a T-shirt or hoodie?
Choose a product from our store and open the online designer. Add your text, logo or artwork, adjust its placement and colours where available, and preview your design before ordering.
2. Can I upload my own logo or artwork?
Yes, if your file format is supported by the online designer. Upload your logo or artwork and check the preview to ensure it looks right on your selected product.
3. Can I add my own text to a product?
Yes, if the selected product and designer support text customisation. You can enter your preferred text and adjust the available design options.
4. Can I choose the colour and size of my T-shirt or hoodie?
Available colours and sizes depend on the product you select. Check the product page and available options before placing your order.
5. Can I see my design before placing an order?
Yes, use the online preview to check your design’s placement and appearance before proceeding to checkout. Please review all details carefully.
6. Can I change my design after placing an order?
Please contact our team as soon as possible. Once production has started, changes may not be possible.
7. Can I order customised clothing for my business or team?
Yes, you can contact us with your requirements, preferred products, quantities and design ideas so we can discuss the available options.
8. Can I order just one customised T-shirt?
Check the minimum order requirements shown for your selected product. If single-item ordering is available, you can customise and order according to the checkout options.
1. How long does delivery take?
Delivery time depends on production, order processing and your delivery location. Please refer to the estimated delivery details provided at checkout.
2. Do you ship internationally?
Available shipping destinations are displayed during checkout. If your country is not listed, please contact our team to ask about delivery options.
3. How much does shipping cost?
Shipping charges depend on your delivery address, order and the available shipping service. The applicable charges will be displayed during checkout.
4. How can I track my order?
If tracking is available for your shipment, you will receive the relevant tracking details when your order is dispatched. Contact our team if you need help locating them.
5. Can I change my delivery address after placing an order?
Contact us as soon as possible if you need to change your address. We cannot guarantee changes once your order has been processed or dispatched.
6. What should I do if my order arrives damaged?
Contact our support team with your order details and clear photographs of the damage. We will review your concern in line with our applicable order and returns policies.
7. What happens if my delivery is delayed?
If your order has not arrived within the estimated delivery period, contact our team with your order number so we can help you check its status.
1. What printing quality can I expect?
We aim to deliver quality customised apparel with clear, well-presented designs. The final appearance can depend on your artwork, garment colour and printing method.
2. Which file formats can I upload?
Supported formats depend on the online designer. Check the file upload requirements shown in the design tool before uploading your artwork.
3. What image resolution should my design have?
Use a high-resolution image to help maintain clarity. Low-resolution images may appear blurry or pixelated when printed.
4. Can I print a photograph or detailed artwork?
This depends on the designer’s supported file formats, printing method and product. Preview your artwork and check the available design options before ordering.
5. Will the printed design look exactly like the screen preview?
The preview provides a guide to the final design. Slight differences in colour or appearance may occur due to screen settings, garment material and the printing process.
6. How should I wash my customised T-shirt or hoodie?
Follow the garment care label and any care instructions supplied with your order. As a general precaution, avoid harsh washing conditions that could affect the print.
7. Are T-shirts and hoodies available in different colours?
Available colours and sizes vary by product. Check the product listing for the current options.
1. What payment methods do you accept?
The payment methods available for your order will be displayed during checkout. Please check those options before completing your purchase.
2. Is it safe to place an order on your website?
Please review the website’s payment and privacy information before ordering. Complete your purchase through the official checkout and never share your payment credentials with anyone.
3. When will my payment be charged?
Payment timing depends on the payment method and checkout process. Review the payment information shown before confirming your order.
4. What should I do if my payment fails?
Check your payment details and confirm with your bank or payment provider whether the transaction was successful. If money was deducted but your order was not confirmed, contact our support team with the transaction details.
5. I was charged twice. What should I do?
Contact our support team with your order number and relevant transaction details. Do not send your full card number, PIN or password.
6. Will I receive an order confirmation?
Check your registered email after completing checkout, including your spam or junk folder. Contact us if your payment was successful but you did not receive confirmation.
1. Can I return a customised T-shirt or hoodie?
Customised products may have specific return conditions because they are made according to individual requirements. Please read our Returns and Exchanges policy before ordering.
2. Can I exchange a product for a different size?
Eligibility depends on the published exchange policy and whether the product is customised. Please contact our team before returning an item.
3. What if I receive the wrong product?
Contact our team with your order number and photographs of the item received. We will review the issue and advise you on the next steps under our applicable policy.
4. What if my product arrives with a printing defect?
Please contact us with clear photographs of the issue and your order details. Our team will assess the concern and explain the available resolution.
5. How do I request a return or exchange?
Contact our support team with your order number, the reason for your request and supporting photographs where relevant. We will guide you through the process according to the published policy.
6. How long does a refund take?
If a refund is approved, the processing time depends on our refund procedure and your payment provider. Contact support if you need an update on an approved refund.
1. How can I contact your team?
Visit our Contact Us page and use the contact details or enquiry form provided there. Include your order number if your question relates to an existing order.
2. Can I order customised clothing for an event?
Yes, contact us with the event date, required quantity, product preferences and design requirements. We can then discuss the options available for your request.
3. Can I use my company's logo on customised clothing?
You may submit artwork that you own or have permission to use, subject to our product and design requirements.
4. Can I order customised clothing as a gift?
You can explore the available products and create a design suited to the recipient. Check the delivery estimate if you need the gift by a particular date.
5. What if I cannot use the online designer?
Contact our team and describe the issue you are experiencing. If possible, include a screenshot of the problem without exposing personal or payment information.
6. Where can I find updates about new products?
Visit our website and follow our official social media channels for product updates and announcements.