Returns, Refunds & Cancellations Policy
Returns, Refunds & Cancellations Policy
Last updated: 5 November 2026
At I Do Not Need A Brand, we want you to be happy with your purchase. This policy explains how returns, refunds, exchanges and cancellations work for our ready-made and personalised clothing products.
Our products may include standard clothing designs and customised items created using our online clothing designer. Different return and cancellation rules may apply depending on the type of product purchased.
Nothing in this policy affects your statutory rights under UK consumer law.
1. Standard and Non-Personalised Products
If you purchase a non-personalised product online, you generally have the right to cancel your order within 14 days from the day after you receive the goods.
You do not need to provide a reason for cancelling.
After notifying us of your decision to cancel, you generally have a further 14 days to return the product.
To request a return, please email support@idonotneedabrand.com with your order number and details of the item.
2. Customised and Personalised Products
Our online clothing designer allows customers to create personalised clothing using their own artwork, images, logos, text and design choices.
Products made to a customer’s specifications or clearly personalised are generally exempt from the standard 14-day change-of-mind cancellation right under UK consumer law.
This means that personalised products may not be eligible for a return or refund simply because you have changed your mind, selected the wrong design or no longer require the item, where the legal exception applies.
However, this does not affect your rights if a customised product is faulty, damaged, incorrectly produced or not as described.
3. Faulty, Damaged or Incorrect Products
We want customers to receive products that match their orders.
If your clothing arrives:
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Faulty or damaged.
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Incorrect in size, colour or product.
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With an incorrect or missing print.
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Different from the agreed design or product description.
Please contact us at support@idonotneedabrand.com.
Include your order number, a description of the issue and photographs of the product where helpful.
We will review your request and explain the appropriate solution in accordance with applicable consumer law.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or another legal remedy.
These rights apply to personalised products as well as standard products.
4. Conditions for Eligible Returns
Where a change-of-mind return is permitted, please take reasonable care of the product.
Returned clothing should be in its original condition, without unnecessary damage, washing or use.
You may inspect or try on clothing as you reasonably would in a shop.
If the value of an item has been reduced because it was handled beyond what is necessary to inspect it, a deduction may be permitted under applicable law.
Please contact our customer support team before sending any item back.
5. How to Request a Return or Cancellation
To request a return or cancellation:
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Email support@idonotneedabrand.com.
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Include your order number.
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Identify the product you wish to return or cancel.
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Explain whether your request relates to a change of mind, faulty product, damage or incorrect order.
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Follow the return instructions provided by our customer support team.
You can communicate your decision to cancel through any clear statement. You do not have to use a particular cancellation form.
Please do not send products back without first contacting our support team for return instructions.
6. Return Shipping Costs
For eligible change-of-mind returns, customers may be responsible for the direct cost of returning the goods, provided this responsibility was communicated before the purchase.
If a product is faulty, damaged or incorrectly supplied, we will handle return arrangements in accordance with applicable consumer law.
Please contact us before arranging a return.
7. Refunds and Refund Processing
Where a refund is due, it will be processed in accordance with applicable UK consumer law.
For eligible statutory cancellations, refunds generally include:
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The amount paid for the returned product.
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The cost of standard delivery originally paid.
Additional charges for premium or express delivery may not be refundable where the law permits.
Refunds will normally be issued using the original payment method.
For statutory cancellations, refunds will generally be made within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever happens first.
Your bank or payment provider may require additional time to display the refund in your account.
8. Exchanges
If you would like a different size, colour or product, please contact our customer support team.
Exchanges may be possible depending on product availability and the type of item purchased.
Personalised products may not qualify for exchanges simply because you have changed your mind, where the legal exception applies.
Your statutory rights remain unaffected.
9. Order Changes and Cancellations Before Production
If you need to change or cancel an order, please contact us as soon as possible.
We will consider requests for changes to sizes, colours, designs or other order details where production has not yet progressed.
Once a customised product has entered production, changes or cancellations may no longer be possible where the law permits.
This does not remove any statutory cancellation or consumer rights that apply to your order.
10. Your Statutory Rights
This policy does not limit or exclude any rights you may have under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 or other applicable UK consumer protection laws.
If goods are faulty, not as described or do not meet the required legal standards, you retain your applicable consumer rights regardless of whether the product is personalised.
11. Contact Us
For returns, refunds, exchanges and cancellation enquiries, please contact:
Customer Support: support@idonotneedabrand.com
Business Enquiries: business@idonotneedabrand.com
Telephone: 07415 187001
Website: https://idonotneedabrand.com/
Please include your order number when contacting us so that we can assist you more efficiently.